TERMS AND CONDITIONS OF OUR SERVICES
At SARAI'S we are committed to providing the best quality service, always doing our best so that our clients have an extraordinary experience. Next, we present the terms and conditions under which all sales operations and the operation of our store are governed. At the end of these terms and conditions, you will find the contact information through which you can communicate in case you have additional doubts, questions, or require more information regarding our sales and operations.
The saraisspreads.com platform is designed to carry out purchasing processes autonomously, so the execution of purchase through it implies an express intention to pay and receive the products purchased in the transaction, this configuring the will to purchase by the customer. Likewise, completing a purchase process implies full acceptance of the terms and conditions of the platform, contained in this wording.
Information provided about the products
All the information provided about the products, contained in their description or any other section, is for informational purposes only for the customer, so that, in no case or circumstance, the information provided by SARAI'S may be considered as a medical recommendation, diagnosis, treatment, cure or prevention of any disease, syndrome or condition. SARAI'S recommends and requests its clients that, for the care of their health and physical integrity, it is necessary to consult with a doctor before starting any diet or exercise program, consumption of supplements, vitamins, medications, or any other product, especially before a suspected of having a health problem.
Illustration of products
SARAI'S provides its customers with descriptive information on all its products for sale. As a complement to this information, representative photographs are published and for illustrative purposes only, which may differ from the product delivered to the customer through shipping.
Hours of service
The saraisspreads.com platform is active and in-service 24 hours a day, every day of the year, including holidays. Likewise, the email for customer service is firstname.lastname@example.org you can contact by mail at any time, on any day of the year. On the other hand, customer service will be granted by mail from 10:00 to 18:00 GMT-6 from Monday to Friday.
All prices contained in the platform are expressed in US Dollars.
The payment methods available on the platform are:
VISA, Mastercard, American Express, Paypal, Apple Pay, Google Pay, Discover, JBC.
The above-listed means of payment are executed through external services outside of, so they have their own terms and conditions that must be consulted by the client. Likewise, in the event of any problem with external payment services, SARAI'S will make every effort to support the solution, however, these points should generally be managed directly with the external service, which is ultimately responsible for the matter.
Our warehouse is located in California, so for the states closer to this area the regular delivery time is from 2-3 business days, and for the farthest states like New York is from 3-7 business days.
We do not have non-business day delivery or order processing, which includes Saturdays, Sundays, and holidays. There are usually delays in deliveries at peak times of the year.
In payments made by credit cards, the collection systems may ask SARAI'S to verify the customer's personal data. In cases where the request for verification exists, SARAI'S will send the client the format in which they must attach the documentation required to verify their data. If the complete format is not received within 24 calendar hours after it is sent, the order will be automatically canceled, and the amount paid with the credit card entered by the customer will be reimbursed.
In all cases, when an order is completed, a purchase note is issued, which is automatically sent by the system as a file attached to the customer's email.
The prices of our products do not include shipping costs. Shipping has an additional cost charged to the customer, which is calculated based on the delivery address entered in the purchase process, as well as the weight of the package in some cases.
The shipment of the products is executed through external services, unrelated to SARAI'S, developed by companies specialized in parcel delivery, for which such services have their terms and conditions, which must be consulted by the client. SARAI'S does not have any interference in the internal processes of the companies in charge of shipments.
Once the customer receives the tracking guide for their order, for doubts or clarifications about the shipping process, as well as for tracking purposes, the customer should contact the parcel company that is running the shipping service directly, doing so, by the means that said the company offers for these purposes or, if applicable, send an email with your order number to email@example.com
SARAI'S only assumes responsibility in cases of non-delivery when the internal staff of SARAI'S has made the shipment to an address other than the one entered by the customer at the time of purchase, which can be corroborated through the shipping guide.
If the company that performs the parcel services returns a package to SARAI'S due to the impossibility of delivery, the customer will be responsible for covering the shipping costs again for the delivery of their order.
Only paid orders are processed for shipping.
It is the sole responsibility of the customer to provide clear and sufficient information so that the contracted parcel company can deliver the order promptly.
To request changes in the delivery address it can only be at the moment after the purchase and before it leaves the warehouse; It is necessary to contact the email firstname.lastname@example.org. Only changes that do not involve shipping costs higher than the original can be processed since in that case the issue must be dealt with directly between the customer and the parcel company.
In case of doubts or additional clarifications regarding the shipping process, the client may contact the email email@example.com.
Shipping cost tabulation
The shipping cost of the order varies depending on the address entered in the purchase process, which the system will use as the basis for making the corresponding quote.
The shipping cost will be calculated based on the weight of the package and the postal code of the shipping address.
All orders placed after 4:00 p.m. are processed until the next business day, counted from the date and time of payment. Following up on the above, purchase orders completed on Fridays after 2:00 p.m. are processed until the following Monday or business day from 9:00 a.m. There is no delivery or order processing on non-business days, which includes Saturdays, Sundays, and holidays.
Pickup of an order for shipping by the parcel company may be up to one business day after the order is processed.
If the client requests a shipping method that is not available from our parcel service providers, the purchase will be canceled and the amount paid by the client will be refunded, through the payment method entered.
If the destination postal code is not covered by our parcel service providers, SARAI'S will contact the customer directly to request an alternative delivery address, or to process the refund of the amount paid.
Weight restrictions for shipments
Orders placed through our platform can only combine products up to a maximum total weight of 15 Kg. The system will automatically notify the customer if the maximum shipping weight is exceeded, in which case the payment corresponding to the total shipment of the order in packages of a maximum of 15 kg each.
Returns & Exchanges
There are no exchanges or returns of the products after completing the purchase process.
If any product received does not correspond to the one indicated by the customer in his purchase process, has arrived incorrectly in any other way, or is delivered in poor condition, the exchange for the same product may be requested. To request this change, the client must contact firstname.lastname@example.org within no more than 3 business days following the delivery date, explaining the situation and reason why the change is requested, as well as attaching at least one Photograph of the product, in which the reason for the aforementioned change is appreciated when possible. In these cases, the shipment of the correct product in good condition will be scheduled, and the wrong product and/or in poor condition will be collected at the time of delivery. SARAI'S asks the customer to place the product that arrived incorrectly and/or in poor condition carefully inside its original packaging, with all its components and parts.
Likewise, in the event of products that have arrived incorrectly and/or in poor condition, the return may be processed through the same route and request format by email, which will include the collection of the incorrect and/or in poor condition. by SARAI'S, as well as the refund of the amount paid.
Any errors or carelessness on the part of the customer in the selection of product options, collection, or shipping information are the sole and exclusive responsibility of the customer.
Customer service contact
If there is any further doubt or clarification, the client may contact SARAI'S by email at email@example.com